What if employees were free to make a choice to consume or reject the Learning developed by L&D i.e. be consumers? Mandatory learning including compliance courses has been the engine that has driven the adoption of eLearning as it provides trackable, cost effective and a scalable solution to ensure that employees have acquired essential knowledge.
Mandatory learning however rarely addresses the higher level skills and mindsets required by organisations to stay ahead of the competition today such as innovation, resilience, customer centricity etc. Social, informal and workplace learning falls in the discretionary category and have a poor track record in most organisations.
Facilitator’s Point of View
LearningCafe Point of View
Earlier this year we released the “LearningCafe Digital Manifesto for L&D,” which is the result of thinking at LearningCafe about how L&D should adapt to provide value in a fast changing and digitally disrupted world. One of the principles of this manifesto is “Thinking of Learners as Consumers”.
Learners can now choose what, when and where they learn. L&D currently focuses on mandatory and compliance learning which is never a competitive advantage. Learning should be relevant and deliver value for money, time and cognitive bandwidth so that learners turn up. http://bit.ly/lcmanifesto
- Uptake of discretionary learning has had a poor track record, not many start and fewer complete it. What are the causes?
- Does discretionary learning require a different design and implementation approach which is more customer centric?
- How does L&D make a business case for discretionary learning where success is not guaranteed?
- LearningCafe Webinar – Thinking of Learners as Consumers https://vimeo.com/175645900
- LearningCafe Digital Manifesto for L&D
- Companion Page- Survey Insights
- Flipboard – http://flip.it/oYfkP
Brenda Smith, Learning and Organisational Development Content Lead at Telstra