Thinking of Learners as Consumers – Can L&D deliver more than just Compliance?

Register for Learning Cafe Webinar



Thur, 21st July 2016, 12 to 1 PM Sydney. Register



What if employees were free to make a choice to consume or reject the Learning developed by L&D i.e be consumers? Mandatory learning including compliance courses has been the engine that has driven the adoption of eLearning as it provides trackable, cost effective and a scalable solution to ensure that employees have acquired essential knowledge.

Mandatory learning however rarely addresses the higher level skills and mindsets required by organisations to stay ahead of the competition today such as innovation, resilience, customer centricity etc. Social, informal and workplace learning falls in the discretionary category and has a poor track record in most organisations. Earlier this year we released the “LearningCafe Digital Manifesto for L&D,” which is the result of thinking at LearningCafe about how L&D should adapt to provide value in a fast changing and digitally disrupted world. One of the principles of this manifesto is “Thinking of Learners as Consumers”.

An experienced online panel discusses the opportunities and challenges of thinking of Learner as Consumers.

We discuss (Problem Statements)

 1. Uptake of discretionary learning has had a poor track record, not many start and fewer complete it. What are the causes?
2. Does discretionary learning require a different design and implementation approach which is more customer centric?
3. How does L&D make a business case for discretionary learning where success is not guaranteed?

LearningCafe Digital Manifesto for L&D


Rob Wilkins-LearningCafe Thinking of Learners as Consumers - Can L&D deliver more than just Compliance?Rob Wilkins

Rob is a business professional with extensive experience in Learning and Performance and Human Resources. Rob brings his unique perspective as a practitioner, a learner and researcher in corporate learning. His experience has been gained over the last 20 years.

Brenda SmithBrenda Smith-LearningCafe- Thinking of Learners as Consumers - Can L&D deliver more than just Compliance? – Learning and Organisational Development Content Lead at Telstra

Brenda leads the content management portfolio, content strategy and the L&OD assets and inventory at Telstra. She has been managing and implementing L&D continuous improvement projects that align with strategic objectives, sourcing the best learning and development solutions needed.

Jeevan Joshi Jeevan Joshi-LearningCafe- Thinking of Learners as Consumers - Can L&D deliver more than just Compliance? Producer at LearningCafe    | Blog | Twitter |

Jeevan is the producer of Learning Cafe and an experienced practitioner of technology-based learning and collaboration in Australia. He currently provides strategic Digital Learning advisory services to prominent Australian organisations such as Fairfax, Westpac and ARCS.

Who should attend

Managers and senior professionals from

  • HR
  • L&D
  • Business Managers
  • Capability Management