“Basis of credibility of a person who is perceived to be knowledgeable in an area or topic due to his or her study, training, or experience in the subject matter.” www.Businessdictionary.com
This topic was a popular choice at Learning Cafe and something which will generate a fair bit of discussion. Everyone thinks it is common sense but we see very few organisations have mastered it. This remains a mystery.
The need to capturing and disseminate expertise is becoming more acute. We had a very knowledgeable expert panel who shared their insights during the webinar.
- Peter Davis – Senior Manager Knowledge Management at Westpac
- Sha Reilly – Knowledge Manager at Origin Energy
- Jig Ramji – Senior Manager – Global HR Strategy, Macquarie Bank
It is also a discussion which is wide in scope as it can encompass knowledge management, information architecture and community development. It can come in various shapes- subject matter expert, centre of excellence, community of practice etc.
The focus of the webinar was on how can we more effectively capture or systemise the expertise in our organisation and the challenges we have faced along the way. The blog by Peter Davis on Method and madness – Disconnect between learning & knowledge, talks about one aspect of this topic. We intuitively know that capture of “know how” and passing it to others is critical to the effectiveness and the continuity of the organisation. It is however very commonplace to see no effort being made to capture some of the expertise and knowledge of an expert leaving the organisation.
Why should organisations find, share and grow internal expertise? What is the business case for it? Can you share some on the benefits you have encountered?
Finding, growing and sharing internal expertise makes so much sense but why are organisations not that good at it? What are the organisational barriers?
What the frameworks and better practices have you come across or used?
What would an internal expert want to share their expertise? What is it in for them?
Who in the organisation should be doing this? Learning or Knowledge Management or both?
- Jeevan Joshi – Producer – Learning Cafe & Director, KnowledgeWorking
- Judy Greenslade