LearningCafe Digital Manifesto for L&D

LearningCafe Digital Manifesto for L&D 1.0

We are pleased to release the “LearningCafe Digital Manifesto for L&D,” which is the result of the discussion and debate at LearningCafe about how L&D should adapt to provide value in a fast changing and digitally disrupted world. Some of the principles, enablers and skills included in the manifesto go counter to current L&D approaches but are proven in other domains. LearningCafe has already put the Digital Manifesto for L&D in action by collaborating with some the leading Australian organisations.

LearningCafe Digital Manifesto for L&D


  1. Thinking of Learners As Consumers – Learners can now choose what, when and where they learn. L&D currently focuses on mandatory and compliance learning which is never a competitive advantage. Learning should be relevant and deliver value for money, time and cognitive bandwidth so that learners turn up.
  2. Curation Before Creation – Look around for existing content internally and externally to meet requirements before creating it from scratch. L&D will have to fill in the gaps and package it for learners. It may not be 100% of what is required but it will save money and time so that L&D can focus on higher value add work.
  3. Persistent Facilitator and Supporter – Set up process and infrastructure to support learners in their journey to acquire and embed skills beyond the classroom or the course using “Learning Concierges” and knowledge management systems.
  4. Digital First and High Value Touch – Design with digital first and reserve face to face interactions for high value interactions such as behaviour change, coaching etc.


  1. Cost Reduction – Always look to reduce costs by evaluating every component of the process. Every business function including L&D is expected to deliver better, faster and cheaper. Reduce costs by using an DIY approach for digital media in appropriate circumstances.
  2. Agile Approach & Design Mindset – Use a customer centric approach with agile and design thinking to optimise your design, increase effectiveness and reduce costs.
  3. Practical Innovation – Evaluate new technologies carefully to look beyond the hype and sales talk to ensure that they have a real use.
  4. Open Source Approach – Consider collaborating and sharing knowledge and information outside of the organisation. While it may increase the initial workload, the whole industry benefits and it reduces overall costs. Others will benefit from your efforts and you will benefit from others effort.

New Skills

  • Content Curation – We have moved from a scarcity of information to an oversupply of information. This requires L&D to curate learning resources and value add by providing context.
  • Agile & Design Thinking Approach – Use Agile and Design Thinking in conjunction with current methods such as ADDIE.
  • Business Acumen – Understanding your business and learners will allow L&D to focus on Learning that delivers most value.
  • Digital Media Skills – The availability of smartphones and editing software means that it allows L&D to develop learning resources.