Date: 8th November Thursday, 12 pm – 1 pm, EST /Sydney
The measurement of the impact of learning has traditionally been done against inputs. Some widely accepted measures include training spend per employee, the number of training hours per person, the number of completions and assessment scores. The desire to measure the outputs at the business end i.e increase in profitability, market share, increase in employee productivity has been hampered by the lack of appropriate and robust direct measures or the lack of adequate resources, methodology and management attention.
We look at leading practices and talk to a panel with plenty of experience in the science and art of quantifying and communicating the value and impact of learning to the rest of the organisation. We explore the need for a more granular approach for different kinds of learning including Onboarding, Compliance, Leadership, Sales and training to support strategic initiatives.
- If and how are you measuring the direct impact of results on bottom lines. On the flip side are you quantifying the adverse impact of lack of adequate training? Do you have different treatment for compliance and non-compliance learning? Do your metrics include informal and unstructured learning? Is there a need or demand to measure this learning?
- What process do you follow to identify and implement measures that are acceptable to senior managers and stakeholders? Do they value the metrics or is it a report that does not garner much attention? A possible exception being compliance course completions by the board.
- Do you use “out of the box” approaches for the measurement and communication of impact of learning on business results if you are unable to find suitable metrics?
- Do you use the balanced scorecard approach or do you tend to focus on the hard and quantifiable measures to win credibility? Are you utilising the additional data generated by LMS and IT systems? Is the learning data part of the corporate data warehouse and used by other functions?
- Which direction are we heading in trying to measure the impact of learning on the bottom line and business results?
- Paul Vorbach – Director – AcademyGlobal – Paul has 20 years of management experience across consulting, financial services and management education. He holds an MBA and Masters degrees in Commerce. Paul as assisted leading organisations develop KPIs and Balanced Score Cards including HR & Learning Metrics.
- Vijay Kashyap – HR Director Asia Pac, Campari – Vijay has lead HR function for leading organisations such as Campari, StarTrack Express and Aditya Birla retail.
- David Le Page –Moderator David is an experienced learning professional who has held a wide variety of management roles including as the Learning Leader for IBM Global Business Services ANZ & Japan.
- Jeevan Joshi – Research Presenter – Jeevan is the Producer of Learning Cafe and an experienced practitioner of technology-based learning and collaboration in Australia. For over 18 years, he has combined a strategic and “hands on” approach to assist organisations, understand, design, deliver and improve technology enabled solutions and processes. Jeevan is responsible for developing the LearningCafe brand.
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